FAQ's

 ALL dogs must be on a leash. Please be respectful of other animals and pet parents that maybe on site. We recommend your companion have a securely fastened collar or harness, and we do request flea collars are removed prior to grooming appointments.  

How much is a groom? -  We consider every case separately. When pricing your groom we take many factors into consideration: 

Dog’s age & Dog’s behaviour 

Grooming programme (if required)

Grooming History 

Health 

Size of the dog 

My dog has a prescribed wash - no problem, if your dog has a vet prescription wash bring it in and we will label it and safely store it for you for next time. Grooming programme required.

Timing - I need my dog back quickly !!

(I've asked my own hairdresser for this ((on me LOL)) and now I know to get the results I want it takes Time...).  A typical wash, blowdry and clip is 2 - 3hrs, pending on size and condition & type of coat, especially as some dogs take alot longer to dry than others.  

My dog is unpredictable when it comes to grooming -  Help us help your dog.  Whilst we are not the "dreaded" vets, some dogs behaviours are rather tricky...... so by letting Gore Street Groomers know in advance that your pet is nervous and could strike out we can make additional arrangements to help the dog or decide whether it is best for both parties not to go ahead.  Safety of both groomer and dog are paramount.

Appointments - Cancellations

We can provide a courtesy reminder service on your request. However, should you not receive this reminder – it is still your responsibility to let us know that you would like to rearrange or cancel your appointment.  

Out of courtesy we would appreciate a minimum 48hr notice,  Because we give such individualised attention to each dog, filling last minute cancellations and "no-shows" are very difficult.  

 Arriving late for your appointment 

OK, we get it, so if you arrive at the salon 15 minutes late of your pet’s scheduled time, your appointment will be considered as late. The time may need to be taken off your groom however, we will work with you to fulfil the original appointment or discuss other arrangements for the session. 

Collection / Late collection

We will call you 30mins prior to collection giving you ample time to head on over,  please be prompt as this will affect the next appointment and really do not want the animals getting stressed / bored..

Vet information is required at the time of scheduling your appointment. 

Policies - 

Gore Street Groomers have policies in place and provided to all Pet Parents  upon enrolment with us,